Effective Date: August 25, 2026

 

1. Introduction

This Privacy Policy explains how STRANGE PRODUCTIONS PRIVATE LIMITED ("we," "us," or "our") collects, uses, shares, and protects the information of users ("you," "your") who access or use our mobile application, "Korakendra Navratri" (the "App") and related event services.

By accessing or using the App, you acknowledge the practices described in this Privacy Policy.

 

2. Information We Collect

We may collect the following types of information from you when you use the App:

• Personal Information:

  • Account Information: We may collect information such as your name, email address, and phone number when you create or access an account or use our services.

  • Booking and Ticket Information: We may collect information related to your event bookings, including ticket details, booking history, transaction details, event information, and other information necessary to process and manage your event participation.

  • Identity Verification Information: We may collect information required to verify your identity or ticket eligibility when necessary for event entry, security, fraud prevention, or related purposes.

  • Location Information: We may collect your precise or coarse location information if you grant us permission to do so. This information may be used to provide location-based or event-related services, such as displaying nearby event-related information.

  • Usage Data: We may collect information about how you use the App, such as features accessed, pages or screens viewed, interactions with the App, and the time and duration of your usage.

• Device Information: We may collect technical information about your device, such as device type, operating system, App version, device identifier, IP address, crash information, diagnostic information, and other technical information necessary to operate, secure, analyze, and improve the App.

 

3. How We Use Your Information

We may use the information we collect for the following purposes:

• To provide and improve the App: We use your information to provide, maintain, secure, troubleshoot, and improve the App and its features.

• To process event bookings and tickets: We use your information to process and manage event bookings, issue tickets or passes, maintain booking records, and provide event-related services.

• To verify identity and event entry: We may use your information to verify your identity, ticket, booking, or eligibility for entry to an event and to prevent fraud or unauthorized access.

• To communicate with you: We may use your information to communicate with you about your account, bookings, tickets, event schedules, important event updates, customer support, and other matters related to our services. This may include email, SMS, phone calls, or push notifications where applicable.

• To provide location-based functionality: Where you provide permission, we may use your location information to provide nearby or event-related information and other location-based functionality available through the App.

• For analytics and performance: We may use technical and device information, including device identifiers where applicable, to understand App usage, diagnose technical problems, measure performance, and improve the App.

• For security and fraud prevention: We may use information to detect, investigate, and prevent fraudulent, unauthorized, or potentially harmful activity and to protect the security of the App and our users.

• To comply with legal and regulatory requirements: We may use and disclose information where necessary to comply with applicable laws, regulations, legal processes, or lawful requests from authorities.

 

4. Sharing of Your Information

We may share your information with the following third parties:

• Service Providers: We may share information with third-party service providers who assist us in operating and providing the App and related services, such as payment processors, authentication and OTP providers, cloud and hosting providers, analytics providers, notification providers, customer support providers, security and fraud-prevention providers, and event/ticket verification providers.

• Payment Providers: Where you make a payment through the App, relevant transaction information may be shared with payment service providers to process and confirm your payment.

• Event and Verification Partners: We may share relevant booking, ticket, identity, or verification information with event-related service providers or partners where necessary to provide event services, verify tickets or identity, and manage event entry.

• Legal and Regulatory Authorities: We may share information with law enforcement agencies, courts, government authorities, or other authorized parties where required by applicable law or where reasonably necessary to protect our rights, users, property, or services.

We do not sell or rent your personal information.

 

5. Data Security and Retention

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing our services, processing event bookings, maintaining transaction and business records, complying with legal obligations, resolving disputes, preventing fraud, and enforcing our agreements.

Depending on the type of data:

• Account information may be retained while your account remains active or as necessary to provide our services.

• Booking and transaction information may be retained for as long as necessary for event administration, accounting, legal, and regulatory requirements.

• Usage logs and technical data may be retained for a limited period for security, analytics, troubleshooting, and performance monitoring.

• If you request deletion of your account or personal information, we will delete or anonymize applicable information within a reasonable period, unless retention is required or permitted by applicable law.

Once information is no longer required, we may securely delete, anonymize, or dispose of it.

 

6. Your Rights and Privacy Choices

You may have certain rights regarding your personal information, depending on applicable law, including the right to:

• Access your personal information;

• Correct inaccurate or incomplete information;

• Request deletion of your personal information;

• Request information about how your personal information is processed;

You may also manage certain App permissions, including location permissions, through your device settings.

To exercise your privacy rights or submit a privacy request, please contact us at:

info@korakendranavratri.com

We may need to verify your identity before processing certain requests.

 

7. Children's Privacy

The App is not intended to knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us at info@korakendranavratri.com so that we can review the matter and take appropriate action.

 

8. Third-Party Services

The App may use third-party services and software development kits (SDKs) to provide functionality, analytics, payment processing, authentication, security, hosting, notifications, customer support, and event-related services.

These third-party providers may process information on our behalf for the purposes for which they are engaged.

Where applicable, third-party providers may have their own privacy policies governing their handling of information.

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, data practices, third-party service providers, or applicable legal requirements.

When we make material changes, we will update the "Effective Date" or "Last Updated" date on this Privacy Policy and, where appropriate, provide additional notice through the App or other appropriate means.

 

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us at:

STRANGE PRODUCTIONS PRIVATE LIMITED

Email: info@korakendranavratri.com

 

11. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India, and applicable disputes shall be subject to the jurisdiction of the competent courts in India.

STRANGE PRODUCTIONS PRIVATE LIMITED reserves the right to modify or update this Privacy Policy from time to time. Users will be notified of material changes as appropriate. By using the App, users acknowledge that they have read and understood this Privacy Policy.